Delivery & Shipping Policy
- Delivery charges:
Free. We offer free shipping all over the Kingdom of Bahrain regardless of the size of your order.
- Estimated Delivery time:
Any order placed before 1:00 PM Bahrain local time will be delivered the same day. For orders placed after 1:00 PM Bahrain local time we will endeavour to deliver on the same day, else will be delivered the next day. Friday deliveries are on a case by case depending on customer urgency and allowing for item availability.
- Confirmed orders can be cancelled within 24 hours only.
- Cancellation is only through email or by phone.
- However, if the cancellation is after your product has shipped, you can do one of the following:
- No exchange or return on promotion/sale items.
Item(s) can be exchanged / returned within 7 days from the date of collection as per the following conditions:
· Frames and Sunglasses must be in their original condition.
· Contact lens in their original condition.
· Due to hygienic reasons solutions and eye drops cannot be exchanged or returned.
No cash refund will be given instead we would be gladly offered a credit note after deducting Bank Transaction Charges.
- If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
- If in case the box in which the item has arrived has extensive visible damage, you are requested not to accept the shipment and contact Customer Care.
- The product if delivered shall be liable to return only if it is returned with the original sealed box, instruction papers, warranty, and other accessories if any.
- Please keep in mind, Ehsan Optics reserves the right to claim damages should the returned goods be damaged or show signs of use. Further information on this topic can be found on our Terms and Conditions.
- We are permitted and retain the right to make mistakes, such as typing errors, technical or color deviations, or price modifications, despite our greatest care not to do so.
- Exchange and Return Policy for opened Contact Lens Boxes will not be entertained.
Customer Support : +973 1722 4478 | [email protected]